FAQ's

Frequently Asked Questions

Who is Elite Travel Queens?

Elite Travel Queens is a very elegant travel group in which we specialize in curating luxury travel experiences for our Queens from everywhere. Our travel adventures will include some of the most popular international and domestic destinations around the world.

Is Elite Travel Queens affiliated with anyone?

Yes! Elite Travel Queens is an affiliate of Hayes Executive Travel. Hayes Executive Travel is a fully accredited and bonded ARC/IATA travel management agency. Hayes Executive Travel is also an affiliate of Travel Leaders Network.

What should we expect when traveling with Elite Travel Queens

Professionalism
Elite Travel Queens Onsite Host
Top Notch Customer Service
Luxury Accommodations
Special designed activities
Private and English speaking guides
Plenty of leisure time for relaxation and shopping.
Yes- more shopping
Soooo much more than you could ever imagine.

How do I get in touch with Elite Travel Queens?

You can reach us via:

Email - Cynthia@HayesExecutiveTravel.com

Phone - 214-570-9090

Facebook - https://www.facebook.com/groups/338551817517144

Hours of Operation:

Monday - Friday : 9a - 6p CST

Saturday : 9a- 12p

Sunday : Closed

*We do offer 24/7 emergency travel assistance if needed and you can reach us by calling 214-570-9090* Fees do apply for after hour calls.

Do you only book group travel?

No, we technically market to booking group travel, but we can assist with an individual trip if needed.

If I wanted to create my own private group trip, will you help?

Absolutely! We can assist you with creating your own private group trip. Click the button below to submit your inquiry and we will contact you about setting up a free 30 minute discovery consultation.

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Are my deposits and payments refundable?

Unfortunately, all payments are nonrefundable and non-transferrable. You will be required to accept our terms and conditions prior to committing to a group trip. In the event that a trip is cancelled by Elite Travel Queens due to a travel safety issue or anything that we feel will not be safe for our group, we will then carefully evaluate all options and communicate with you directly. Our normal protocol would be to review offering a future travel voucher credit that can be applied toward another trip and on a case by case basis we may have an option to offer a refund. Travel Insurance is highly recommended.

Do you provide roommate matching?

No, not at this time. We chose not to offer roommate matching for a variety of reason. Some of which include safety concerns surrounding Covid-19, also the possible issue of your assigned roommate cancelling which means you may end up with paying for an increased single occupancy rate etc. Our trips are designed to offer you a luxury travel experience and stress free. We may consider offering this service in the future, but not right now. If you want a roommate, it will need to be someone you have already communicated with and you both have an understanding of our terms and conditions regarding double occupancy rooms.

Do you offer payment plans?

Yes! We offer payment plans. Please always reference the payment deadlines.

How do I make payments and what form of payments do you accept?

We accept Visa, Mastercard and Discover. A payment link will be sent to you automatically each month to request payment. All payments are due on the 15th of each month. You are always welcome to pay your trip off in advance or pay more than the monthly amount due. We only accept funds in USD.

Do you accept payments via CashApp or Venmo?

NOPE! I am sorry, we don't accept payments from those vendors.

Are we required to purchase travel insurance?

Yes! Think about it, if you join our trip, you are making a huge investment with your hard earned money. We all know that unforeseen circumstances can get in the way of an event. We want you to be protected. Our packages are nonrefundable. We have suppliers that we have to submit payments to in advance that will limit our return of funds because of our deadlines etc. Our goal is to make sure you are happy and we care about your experience with us. Pay for the insurance, you will be happy you did.

Example: You checked in the airport with your nice LV luggage set and honey, maybe your bag got lost or stolen somewhere along the way, wouldn't it be nice to file a claim to help replace some of the lost items. OH, or maybe your flight was cancelled and that caused a major interruption to your trip. Those are some of the things you can get assistance with when you purchase travel insurance if it falls within a covered reason. See your travel insurance coverage plans for more details.

Click Here for a travel insurance quote with our partner Allianz Global.

Are these trips for women only?

Well, our trips are dedicated to ladies traveling together, but men are welcome as long as they are traveling with another companion.

What if my roommate cancels?

If your roommate cancels, then you can find another one or upgrade to the single occupancy package.

How do I meet other people in the group in advance of the trip?

Great question! We actually create a private Facebook group specifically for the trip you will be attending. You're able to connect with the participants in that group and we will also have a few Zoom call sessions that we will set up to discuss the trip in more detail and to stay connected.

When will I receive my final travel itinerary?

Final travel confirmations will be sent out at least 30 days prior to departure via mail.

How many people do you allow on your group trips?

Our group size may vary based on the destination. We like to keep our group small. (15- 20 passengers) We believe that by accommodating a smaller group everyone will have the opportunity to really enjoy themselves as well as getting a chance to know the rest of the group.

pLAN YOUR NEXT EXPERIENCE!